Cancellation and Refund Policy

This policy describes the conditions under which you may cancel your Kitchen Stocker subscription and the circumstances in which refunds apply.

You may cancel your subscription at any time from your account's billing panel, without needing to contact support. The cancellation takes effect at the end of the current billing period (monthly or annual), at which point you will no longer have access to the paid features.

After cancellation, your data remains available for an additional 30 days so that you can export it. After that period, the data is irreversibly deleted, except for data that must be retained under legal obligations (see the Privacy Policy).

As a general rule, charges already processed are non-refundable. However, refunds shall apply in the following cases:

• Billing error: if you have been charged an incorrect amount or for an incorrect plan due to an error on Kitchen Stocker's part, the difference will be refunded in the next billing cycle or credited to your payment method.
• Serious service unavailability: if Kitchen Stocker experiences a service outage causing availability to fall below 99,5% in a month for reasons attributable to Kitchen Stocker, you may request a credit proportional to the downtime.
• Right of withdrawal (consumers): if you are a consumer (a natural person acting outside the scope of their business or professional activity), you have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason and with a full refund, provided that you have not made use of the service during that period. To exercise this right, contact billing@kitchenstocker.com stating your intention to withdraw.

If you cancel an annual plan before it expires, the subscription remains active until the end of the contracted year. No pro-rated refunds are issued for the unused months of an annual plan, except in the cases described in the previous section.

Plan changes (upgrades or downgrades) are processed immediately for upgrades and at the end of the billing period for downgrades. For upgrades, a pro-rated adjustment is applied, deducting the remaining time on the current plan from the price of the new plan.

Kitchen Stocker offers a 14-day free trial with no credit card required. No charge is made during the trial period. If you do not subscribe to a plan when the trial ends, access is automatically limited at no cost.

To request a refund in any of the cases described, send an email to billing@kitchenstocker.com stating:

• The email address associated with your account
• The reason for the refund request
• The amount or invoice in question

We will respond within a maximum of 5 business days. Approved refunds are processed within the timeframe set by your financial institution, typically between 5 and 10 business days.

For any enquiry regarding billing or this policy: billing@kitchenstocker.com